Frequently Asked Questions

Check out theatre tickets for today showing you last minute availability for the hottest London shows as well as the opportunity to pick up discounted tickets.

See which shows are offering special rates and exclusive prices both on-the-day and in advance.

Yes, you can pay with Theatre Tokens online. Just follow the instructions on the payment page to redeem your tokens.

We charge a £3 fee per ticket. This covers the costs of running our ticketing systems with any profit reinvested back into theatre as we are a not-for-profit organisation.

A restoration levy is included in the cost of your ticket which goes toward important restoration and maintenance of theatres.

All tickets are e-tickets and are attached to your confirmation email. If you haven’t received it, you can request we resend it to you via our Customer Service page.

If you would like to exchange your tickets, please complete this change to booking request exchange form. Please note that exchange policies vary theatre to theatre, and we can only offer you an exchange if the theatre grants one. Tickets will only be refunded if your performance has been cancelled.

If you have access needs, we advise you book directly with the theatre as they know the venue best and can give you the best experience. The list of phone numbers and email addresses can be found via the Access Brochure.

Our Ticket Booth in the heart of Leicester Square is open 7 days a week and offers last minute theatre tickets, many of which are sold at a discount. Our friendly, helpful team of theatre fans are on hand to help you secure tickets to a top London show and will help with local recommendations of where to eat and enjoy your time in London. More information can be found here.

Kids Week is our annual promotion encouraging families to attend the theatre. Every year, during the school summer holidays, a child aged 17 or under can go to any participating show for free as long as they’re accompanied by an adult paying full price. Adults can also buy up to two extra children’s tickets at half price and there are no booking fees. More information can be found here.

The New Year Sale is our annual ticket promotion which offers tickets for top London shows reduced to £10, £20, £30, £40, £50 and £60. Click here for more details.

The Ticket Booth is situated on the south side of Leicester Square, with nearest tube stations being Leicester Square, Piccadilly Circus and Charing Cross. Find full details on how to find us here.

The Olivier Awards with Mastercard are British theatre’s most sought-after awards, and have been a mark of theatrical greatness since they were inaugurated in 1976. With exclusive access in the lead-up to the awards, we bring you everything you need to know about the nominees and, with unmatched backstage access on the night, we get you closer to the winners than anyone else.

Every year Official London Theatre works alongside Westminster City Council to present West End LIVE, a two-day festival in Trafalgar Square showcasing London’s world-class musical theatre scene. As insiders, we can help you with everything you need to know to make your weekend unforgettable.

Our booth, which is the Clocktower building on the south side of Leicester Square is open Monday – Saturday from 10.30am until 6pm and from 11am until 4pm on Sundays. Throughout the day we may add more shows, extra tickets and sometimes update prices. We recommend to keep checking back on our web page for up-to-date information. If you wish to book our same great priced tickets online, new on-the-day tickets become available on OfficialLondonTheatre.com/TKTS at 12.01am every day.

The Ticket Booth offers customers discounted and full price tickets, but due to the last minute nature of what we sell, you can be sure to get great seats at great prices.

If you have a general question, tweet or DM us on Facebook and Instagram. If you have purchased tickets online and have a query, email ticketing@officiallondontheatre.com with your booking reference number and our colleagues at See Tickets (our ticketing provider) will be able to help. If you’ve purchased in person, we will be at the booth between 10.30am – 6pm (11am – 4pm on Sundays) for any questions you have. Outside of these times, we suggest you go to the theatre and they will try and resolve any issues.

If you’ve purchased in person please come back to the booth between 10.30am – 6pm (11am – 4pm on Sundays). If you’ve booked online, please email ticketing@officiallondontheatre.com with your booking reference number.

The Ticket Booth is all about on-the-day tickets, but you can buy advanced tickets in person at the booth or here on the Official London Theatre website via the main Theatre Tickets page.

Yes, we accept Theatre Tokens online and in person.

Whilst we don’t offer concession rates, the Ticket Booth prides itself on the highly competitive rates on offer to all of our customers.

These cover the running costs of the Ticket Booth, with any profit being reinvested back into the theatre as we are a not-for-profit organisation. Find out more here.